Boost Dealership BDC Profits Using Key Tracking & Reporting Techniques

Dealership BDC Tracking & Reporting With increased competition in dealerships, service centers and “express service” facilities, we see successful dealers increasing their owner retention by simply training, monitoring and tracking call times, appointments set and show ratios, and overall consumer satisfaction ratings of the call process. Consider incorporating the following into your dealership BDC strategy to boost profits and productivity:  Cover Grounds Tracking can help you hold your BDC accountable to make sure no leads are slipping through the cracks. Just as the marketing department tracks the amount of leads generated, you should track the success the BDC department...

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